Help & Information

Frequently Asked Questions

Everything you need to know about working with Virgo Clean. Can't find your answer?
Feel free to reach out directly.

Common Questions

Yes! I bring all of my own professional-grade cleaning supplies and equipment to every appointment. If you have a preference for specific eco-friendly or allergy-safe products, just let me know and I'll be happy to accommodate whenever possible.

Absolutely. Virgo Clean is fully insured, giving you complete peace of mind. In the unlikely event of any accidental damage, you're fully protected. Your home is in safe, careful hands.

Simply fill out the quote form on the Contact page, or call/email me directly. I'll personally get back to you within 24 hours with a free, no-obligation quote tailored to your home's specific needs.

I currently serve the local area and surrounding neighborhoods. Please reach out directly to confirm if your address is within my service range — I'm always happy to check for you!

Not at all! Many of my clients prefer to be out while I work. You can provide a key or access code, and I'll take care of everything. Your access information is always kept completely secure and is never shared with anyone.

The time varies depending on the size of your home and the type of cleaning. A standard maintenance clean for a 2-bedroom home typically takes 2–3 hours. A deep clean or move-in/move-out clean may take 4–6 hours. I'll give you a time estimate when providing your quote.

Yes, absolutely! I offer a Custom Cleaning service specifically designed for unique needs. Whether you want to focus on specific rooms, skip certain areas, or add special tasks, just tell me what matters most and I'll build a plan around you.

A minimum of 24 hours notice is required for cancellations or rescheduling. Cancellations with less than 24 hours notice may be subject to a cancellation fee of up to 50% of the scheduled service cost. I understand life happens, so please just reach out as early as possible.

Still have questions?

Contact Lindsey

Terms & Conditions

Service Agreement

By booking a cleaning service with Virgo Clean, you agree to the terms outlined below. These terms are designed to protect both you and the business, ensuring a smooth and professional experience.

Cancellation Policy

A minimum of 24 hours notice is required for cancellations or rescheduling. Cancellations with less than 24 hours notice may be subject to a cancellation fee of up to 50% of the scheduled service cost.

Payment Terms

Payment is due upon completion of each cleaning session unless otherwise arranged. Accepted payment methods include cash, check, and electronic transfer. Recurring clients may arrange monthly billing.

Liability

Virgo Clean is fully insured. In the unlikely event of accidental damage during a cleaning, please notify within 24 hours so we can resolve the matter promptly. Pre-existing damage or fragile items should be noted before service begins.

Access & Security

If you provide a key or access code, it will be kept secure and used only for scheduled cleaning appointments. Access information is never shared with third parties. You may revoke access at any time.

Pets

Please let me know if you have pets so I can use safe, pet-friendly cleaning products. For the safety of your pets, please secure them in a safe area during the cleaning session when possible.

Satisfaction Guarantee

Your satisfaction is my top priority. If you're not happy with any aspect of the cleaning, please let me know within 24 hours and I will make it right at no additional charge.

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